Terms and Conditions

Terms and Conditions

Please read all these terms and conditions to make sure you are completely happy with the services Complete Furniture Services (CFS) Ltd are offering. If you have any queries about the information within this document, please phone us on 07506 730538.



These Terms and Conditions will apply to the purchase of the services (and any goods) by you ‘the customer’.

We are Complete Furniture Services (CFS) Ltd, a company registered in England and Wales under number 9719068 whose registered office is at 12 Oakland's road, Mangorsfield, Bristol, BS16 9EY with telephone numbers 07506 730538, 0117 2872516 ,  ‘us’ or ‘we’ as ‘the supplier’

These are the terms on which we sell all services to you. By requesting any of the services, you agree to be bound by these Terms and Conditions.



Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession. Corporate consumer means an individual acting within his or her trade, business, craft or profession.

Contract means the legally-binding agreement between you and us for the supply of the services.

Location refers to the geographical location where the services are to be supplied, as agreed.

Goods means any goods we supply to you with the services, as agreed by the quotation.

Services means the services, including and goods, of the number and description agreed.



The description of the services and any goods are set out in our website and any other advertising literature. Any description is for illustrative purposes only and may differ slightly from the actual services and goods supplied.

In case of services and/ or goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. 

All services are subject to availability


Customer responsibilities

You should co-operate with us in matters relating to the services provided. It is your responsibility to provide us with any information relating to previous treatments or applications you have used on any fabric or leather that we are treating. CFS are not liable for any discolouration or chemical reaction caused by an omission of information on your part.

You must be at the agreed location at the time of the appointment or services. Whilst CFS always endeavour to be at your location on time, this may not always be possible due to circumstances beyond our control. CFS will contact you on the telephone number you have provided if we believe we will be later than agreed, and if necessary you can amend the agreed time or date of our visit.

If you are not at the agreed location at the agreed time CFS reserve the right to cancel the services, unless you have notified us. 


Basis of Sale

Any quotation or estimate, whether verbal or written, is valid for a maximum period of 3 calendar months from its date. After this date has expired the customer should contact us and ask for a re-quote or estimate.

No variation of the contract, whether about the description of services, fees or otherwise, can be made after it has been agreed by the customer and supplier in writing or verbally.


Fees and payment

Prices for services and goods will be calculated on a fixed fee basis. Any increase in the fee will be notified beforehand and is subject to mutual agreement before proceeding.

Foe corporate consumers payment for services must be made within 28 days of completion of services. For all other consumers you must pay by cash, cheque or online bank transfer at the time of the provision of services. Please make any cheques payable to ‘Complete Furniture Services Ltd’, and write your name and address on the reverse of the cheque.



CFS will deliver the goods and/ or services to the agreed location by the time or within the agreed period or, failing any agreement:

In the case of services, within a reasonable time; and
In the case of goods, without undue delay and in any event no more than 30 calendar days from the day on which the contract is agreed upon

In any case, not including events beyond our control, if we do not deliver the services on time, you have the right to request us to reduce the fees or charges by an appropriate amount.

We do not normally deliver services to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If however, we accept a request for services and/ or goods outside that area and delivery of goods is required, you will need to pay import and export duties or other applicable taxes, as we will not pay them.

The goods will become your responsibility from the completion of the delivery of goods or services. You must, if reasonably practicable, examine the goods before accepting them.


Conformity and Guarantee

We have a legal duty to supply any goods and services in conformity with the contract, and will not have conformed if it does not meet the following obligation.


Upon delivery the goods will:

Be of satisfactory quality
Be reasonably fit for purpose for which you buy the goods and services, which you have made known to us.
Conform to their description

It is not a failure to conform if the the failure has its origin in your materials, or there is information which you have omitted from telling us.

In the case of removing head or arm grease from leather upholstery, we will endeavour to remove as much of the grease as possible, however the customer should be aware that some of the grease may return as it may seep through the leather after treatment. This is dependent on the strength of grease and the reaction with the leather and is no fault of CFS. We will not be liable for any further free of charge services in this instance and all attempts to rectify this will be chargeable.

We will immediately give you the benefit of a free guarantee supplied by us, for all services and goods carried out at the time of service. This guarantee will last for one calendar year from the date of the services or goods supplied by us and will assume you have treated the item(s) in the manner which is reasonably expected and that you have advised us.


We will provide the following after-sales service:

The supplier will offer after-care advice and literature in accordance with the services supplied.


Duration and termination

The contract continues as long as it takes us to perform the services.

On termination of the contract for any reason, any of our respective remaining rights and liabilities will not be affected.


Excluding liability


We do not exclude liability for:

Any fraudulent act or omission
Personal injury caused by negligence or breach of the supplier’s legal obligations


Subject to this we are not liable for:

Loss which was not reasonably foreseeable to both or either party at the time of agreement of the contract, or
Loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a consumer – because we believe you are not buying the services wholly or mainly for your business, trade, craft or profession.


Governing law, jurisdiction and complaints

The contract (including any non-contractual matters) is governed by the law of England and Wales.


We try to avoid any dispute, so we deal with complaints as follows:

If a dispute occurs, customers should contact us immediately. We agree to rectify any complaints caused solely by the services we have carried out.